Cree (Wolfspeed) LEDs
Three-year warranty on LED displays built with Cree (Wolfspeed) LED chips — the longer tier, matched to the chip engineered for stadium, outdoor, and touring duty.
WARRANTY · GUARANTEE · LIFETIME SERVICE
A 2-to-3 Year Warranty Plus a Lifetime After-Warranty Service Commitment.
Coverage scales with the LED chip inside the cabinet: 3 years on Cree (Wolfspeed) LEDs, 2 years on Nationstar gold-wire LEDs. Repair or replace at our cost during the warranty window; lifetime maintenance at materials-plus-labour cost after.
WARRANTY POLICY
The Formal Warranty & Guarantee Policy
This page is the formal Warranty & Guarantee policy for ARECH LED displays. It supplements the ARECH Terms and Conditions of Sale; if any contradiction arises between the two documents, the Terms and Conditions take precedence. Customers should read both to understand their rights and ARECH's commitments under the sale.
The policy applies to end-users who own ARECH products — the customer who specified and installed the display, or the integrator who delivered it to the end client. The relationship is direct between ARECH and the named end-user owner of the product.
WARRANTY DURATION
Coverage Scales with the LED Chip.
The warranty period starts on the product shipment date — or on the on-site acceptance date if ARECH is responsible for acceptance.
Nationstar Gold-Wire LEDs
Two-year warranty on LED displays built with Nationstar gold-wire LED chips. LED chip provenance per project is documented at quote stage and confirmed on the shipping paperwork.
WHAT THE WARRANTY COVERS
Defects in Materials and Workmanship
EXCLUSIONS
What Is Not Covered
Consumables — items subject to expected replacement across normal use: lamps, liquids, filters, fans, pumps, and individual power supplies considered on a wear basis.
Improper use — defects resulting from failure to follow the operating instructions in the technical documentation.
Accidents and alterations — defects from accidents, unauthorised alteration, modification of the original condition, or connection to incompatible equipment or systems.
Environmental factors — damage from failure to respect installation requirements: high temperatures, humidity, dust, power surges, or other conditions outside the documented spec.
Wear and tear — defects or damage from normal wear and tear over the product's service life.
External causes — any damage caused by external factors beyond ARECH's reasonable control.
6 explicit exclusion categories
TWO LAYERS OF PROTECTION
Warranty and Guarantee, Two Scopes.
The ARECH Warranty
A written commitment to repair or replace products that fail due to defects in materials or workmanship within the window. Scope: materials and workmanship. Duration: 2 or 3 years per LED chip tier. Action: repair or replacement, chosen by ARECH by defect severity.
The ARECH Guarantee
A broader assurance covering overall after-sales performance and customer satisfaction across the service life. If the product underperforms against the quoted spec, ARECH addresses the gap — repair, replacement, refund, exchange, or additional support — plus lifetime after-warranty service and free spare accessories during the warranty window.
FAQ
Warranty & Guarantee — frequently asked questions.
How long does the ARECH LED display warranty last?
Two warranty tiers based on the LED chip inside the cabinet: 3 years for LED displays built with Cree (Wolfspeed) LEDs, and 2 years for LED displays built with Nationstar gold-wire LEDs. The warranty period starts on the product shipment date, or on the on-site acceptance date if ARECH is responsible for the on-site acceptance.
What does the ARECH warranty cover?
Defects in materials and workmanship on products delivered in new condition, in their original packaging, sold directly by ARECH or an authorised partner, and used under normal conditions per the technical documentation. ARECH repairs or replaces affected parts at no charge during the warranty window.
What is NOT covered by the ARECH warranty?
Six exclusions: consumables (lamps, liquids, filters, fans, pumps, individual power supplies on a wear basis); damage from improper use against the technical documentation; accidents, unauthorised modifications, or connection to incompatible equipment; environmental damage from exposure outside the install spec (high temperature, humidity, dust, power surges); normal wear-and-tear over time; external causes beyond ARECH's control.
What is the difference between the ARECH Warranty and the ARECH Guarantee?
The Warranty is a written, time-bound commitment covering defects in materials and workmanship — repaired or replaced at ARECH's cost during the warranty window. The Guarantee is a broader promise of overall performance and customer satisfaction across the service life — covering performance commitments, the customer-service experience, and the lifetime after-warranty service relationship.
Who pays freight and customs on a warranty claim?
ARECH handles the warranty repair work and the spare-part shipment from the factory; the customer covers freight, insurance, and any import duties or taxes back to the customer's location. Customs paperwork and HS coding are prepared by ARECH so the shipment clears on the customer side without back-and-forth.
What support is available after the warranty period?
Lifetime after-warranty service. ARECH provides repair and maintenance support after the warranty expires, charged at materials-plus-labour cost. Effective service is available even for LED displays that were not originally purchased from ARECH, by mutual agreement with the engineering team.
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Talk to ARECH Warranty Support
A display rated for decades of service needs a policy that runs alongside it. For any specific question on coverage, duration, or claim handling, get in touch and the engineering team responds directly.
Email
overseas@arechtech.com
Phone
+86 755 2319 1723